Frequently asked questions
How can I place an order?
Orders can be placed by sending an e-mail to email@example.com, by sending a fax to +31 50 577 0283, or by regular mail. All orders are subject to our general terms and conditions.
Can you ship to my institute/country?
We ship our fullerene derivatives to all countries of the world. We sell to academic institutes and other research institutions, to companies and industrial research labs, and to distributors, but not to individuals.
How do you ship my order?
Shipping is normally by express delivery (UPS, FedEx, DHL, TNT Express). For some European destinations, and for some small orders, we can also ship by normal mail package. The shipping costs will be added to the order.
Please note that for some destinations, pre-payment of the order may be required.
When will you ship my order?
Most of the fullerene derivatives that we sell are available directly from stock, meaning that we will normally ship your order within 24 hours, if we accept your order and have all the necessary information.
Can we pay by credit card?
Yes, you can pay by credit card. We have a standard form for credit card payments. Download and complete it, and return it to us. You can also give us the necessary details by phone.
What are your payment conditions?
All our invoices are 30 days, net, unless we agree otherwise. Invoices are added to the package, and can also be send electronically or to a separate address, if required.
Payment is to be by bank transfer, or by credit card. For some destinations, pre-payment of the order may be required. For large orders, a downpayment may sometimes be necessary.
Due to high bank costs, payment by check is only possible if agreed beforehand.
How long does it take for delivery?
Express delivery is normally 1-2 days in Europe, and 2-3 days for other areas. However, there may sometimes be delays in case of customs inspections. We always inform you when the package is shipped, so that you can track it online.
What are your lead times?
Most of the fullerene derivatives that we sell are available directly from stock. In the rare event that they are not in stock, we may have lead times of up to 1-2 weeks for regular compounds such as PCBM and ICBA.
Many of the special fullerene derivatives are also available directly from stock, but some may have lead times because they are only made upon request. Do not hesitate to inquire about availability of any compound that you may want to buy.
What about customs duties and VAT?
Unforfunately, we all have to pay taxes. For intra-EU shipments, no VAT is added, and there are no customs duties. As for other destinations, local authorities will add applicable taxes. It is normally not possible for Solenne to pay these. We do send all necessary papers with the package, so that there are no extra costs or unwanted delays.